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She has a diverse background in product marketing, brand marketing, content writing, social media, event coordination, and public relations. The Microsoft Azure Fundamentals certification is an exam-based certification requiring completion of the AZ-900 exam. There are no prerequisites for the exam, but the Azure training resources and practice exams are how to become a help desk engineer strongly recommended to prepare for the exam. In LinkedIn Learning’s customer service, Problem-Solving And Troubleshooting course you learn how to solve a problem using a wide range of tools. The focus of this course is on how to help a customer with professionalism. It teaches you how to answer their inquiries and complaints, even invalid questions.
Granted by the International Information System Security Certification Consortium, CISSP remains one of the most respected and sought-after cybersecurity certifications. The CISSP provides training in critical areas, including security and risk management, identity and access management, security operations, and software development security. It also validates the knowledge, skills, and experience of senior cybersecurity managers, ITSM and technical desk professionals. CISSP was one of the original certifications included in the DoD Directive 8570.1m, which was implemented to ensure cybersecurity professionals developed a baseline understanding of the fundamental cybersecurity principles and practices. It remains the dominant certification used/obtained for those in numerous cybersecurity positions.
Help Desk Support Professional
Supreme Court Justices, members of the United Nation, every branch of the U.S. Armed Forces, many branches of the Department of Justice, hundreds of corporate clients and academic students at every level. Upon completion of this IT certification program, Students are supported in the next step of job search.
- This certification is for experts in IT already who desire a platform to showcase novel solutions in multifacet tech globally.
- You would also be able to configure and troubleshoot systems and can also do basic networking.
- The best help desk certifications are made up of diverse courses that let your staff attain good knowledge on how to provide the best support experience to customers.
Anyone interested in learning and becoming a system administrator can check out what’s in store here. To get Google IT Support-certified, the online training program and exams must be completed. There are different levels of certifications that correspond to levels of expertise, and the certifications may need to be earned in sequential order. Microsoft typically offers certified guidance programs for free, and the typical cost for an exam is $165 USD. Microsoft certifications need to be renewed annually to ensure current knowledge of the product.
Top 15 Cyber Security Courses, Certification & Training Online in 2023
A career in IT support is right for you if you like solving troubleshooting technical issues. This is a certification online IT help desk training that concentrates on how to serve customers. For example, it teaches systematic steps on how to deal with customers’ wants. In addition, this IT help desk certification course gives room for classroom sessions that one can attend online or physically. Each session lasts six hours and is handled by experts on customer relations.
Information Technology Infrastructure Library (ITIL) Foundation is one of the ITIL https://remotemode.net/become-a-linux-network-engineer/linux-os/. Those who take the ITIL Foundation certification exam must understand the principles and best practices of ITIL 4. They should also be familiar with the concepts of Agile, Lean and DevOps. When pursuing help-desk certifications or any of the best IT certifications, ensure they address technologies with long shelf lives that will continue to be in demand. Links to free, self-paced training and fee-based instructor-led training, and on-demand learning are available on the certification web page.
VMware Certified Professional (VCP)
According to Google, completion time for the certificate program is around 6 months for a person willing to invest around 5-6 hours per week. All the training and other materials are self-paced and available on demand. Apple care Mac technician is a must-have if you enjoy Macbooks and Apple products. This certification validates the skills needed regarding Macbooks, Macbooks pros, and other Apple products. If you want to work in an Apple Authorized service center, this certification is for you.
- HDI’s help desk and service desk training programs were created to provide you with a consultative, application-based, interactive learning experience.
- That’s why you find it feasible to invest in support tools that allow you to build a delightful experience for your customers.
- This is cost-efficient and ensures the right training for maximum efficiency.
One of the ITIL help desk certifications is the Information Technology Infrastructure Library (ITIL) Foundation. Those taking the ITIL Foundation certification test must be familiar with the ITIL 4 principles and best practices. Understanding how to use customer profile management software, for example, can help you better understand a customer you’re speaking with and make better decisions about their project requirements. Help desk technicians are vital to the IT workforce, as they keep the technologies that organizations rely on to do business up-to-date and running smoothly.
Microsoft Certifications
Mike Meyers, the Industry’s leading authority on CompTIA Certifications has created a series of 2 courses on Udemy to help learners pass the CompTIA A+ Certification. Mike has been involved in the computer and network repair industry since 1987 as a technician, instructor, author, consultant, and speaker. He has authored several popular bestselling PC books and videos, and has taught over 2 million people including U.S. senators, U.S.
- Since most industries nowadays rely on technology, IT and help desk support staff has opportunities to be employed within a wide variety of industries.
- IT support courses are an excellent choice for candidates who are looking to land an entry-level job in the IT field.
- So far, around 1 million professionals have earned the certification, and it’s also useful for help desk and hardware support professionals.
- It is structured on the offers of Microsoft and commences by going over the basics of IT and customer aid, for better understanding.
All of these questions can help you ensure you’re working with a trusted provider who will continue to provide excellent service for years to come. In addition, pay special attention to any certifications and training unique to your industry, products or services, and ensure that your team has the necessary certifications in those areas. While a help desk provider with general experience can offer some benefit, there’s no substitute for experience within your industry. This fee includes access to the online exam platform and the official study guide. Upon passing the exam, applicants will receive their official CHDP certificate via mail within 4-6 weeks after completion of the exam. In order to take the HDI-SCA certification exam, candidates must first register online through the official HDI website or through a third party testing center such as Pearson VUE or Prometric.